At NameFast, we understand the importance of your business's brand identity and the critical role a domain name plays in this. Our goal is to ensure that every transaction on our platform is smooth and satisfies your needs. However, due to the unique nature of domain name transactions, our refund and return policy is as follows:
Refund Policy
- General Policy: Once an order has been paid for, NameFast generally does not offer refunds. This policy is in place due to our agreement terms with sellers, requiring us to secure full rights to the domain name once a purchase has been made. We encourage our customers to make their selection carefully and consider their domain name choice thoroughly before making a purchase.
- Cancellation Fee: In limited cases, if a domain seller agrees to a cancellation, a 10% cancellation fee will apply. This is an exception and not a standard practice, as our agreements with sellers typically prevent refunds.
Exceptions
- Failed Transfer: In accordance with our domain transfer guarantee, if the seller fails to initiate the transfer of the domain name within 7 days of purchase, you will be entitled to a full refund of your purchase amount. Additionally, as compensation for the inconvenience, we will provide you with a $100 store credit redeemable on future purchases within our marketplace.
Additional Support
- Assistance and Questions: We understand that purchasing a domain name is a significant decision and you might have questions or need assistance before finalizing your purchase. If you're unsure or require more information, we encourage you to visit our Knowledge Base or raise a support ticket for personalized help from our team.
Final Note
Our team at NameFast is here to support you in finding and securing the perfect domain name for your business. We are committed to ensuring a transparent and fair process for all parties involved in a transaction on our platform.
Thank you for choosing NameFast for your domain name needs.
For any further questions or concerns about our policies, please do not hesitate to get in touch.